Shipping Policy

Shipping Charges

We ship pan India. Free shipping is available on all prepaid orders within India. For Cash on Delivery (COD) orders, a COD handling fee of ₹99 applies, shown at checkout before you place your order. For deliveries within India, all applicable taxes and duties are included in the product price displayed on our website.

Cash on Delivery (COD)

COD is available on orders up to ₹10,000 and in serviceable locations across India. Given the value of fine jewelry, orders above ₹10,000 require prepaid payment. A COD handling fee of ₹99 applies and will be shown at checkout. For higher-value COD orders, our team may call or message you to confirm the order before it’s dispatched — this is to protect both you and us from fraudulent or mistaken orders, and dispatch may be slightly delayed until that confirmation is complete. Please ensure that someone is available at the provided address to receive and pay for the order; repeated refused or unaccepted COD deliveries may result in COD being unavailable for future orders on that account.

Order Processing & Dispatch

Orders are generally processed and dispatched within 5–7 business days (Monday–Saturday), excluding public holidays. During product launches, festive periods, sales, or periods of high order volume, processing times may be longer.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation with your tracking details. This will allow you to track your shipment and stay updated on its progress.

Delivery Delays

While we do our best to ensure timely delivery, shipments may occasionally be delayed due to festivals, public holidays, adverse weather conditions, operational disruptions, parcel loss in transit, or other unforeseen circumstances. We will do our best to keep you updated and have your parcel delivered at the earliest possible time.

Lost or Damaged Packages

We take great care in packaging your jewelry to ensure it reaches you safely. However, in the unlikely event that your package is lost or damaged during transit, please contact our customer support team at hello.niujewelry@gmail.com as soon as possible. We will work with the delivery partner to resolve the issue.

Address Accuracy

Please double check your shipping address, contact number, and other delivery details before placing your order. NIU cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address details provided at the time of purchase.

Holiday & Peak-Period Shipping Delays

Please note that shipping and processing times may be longer during peak periods such as Diwali, Christmas, Valentine’s Day, major launches, and promotional periods due to increased order volumes and potential carrier delays. We recommend placing your orders early during these periods to avoid inconvenience.

Customer Support

If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support team at hello.niujewelry@gmail.com. We are always happy to assist!